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Customer Care Survey

First Name:

 

Date of Service:

Last Name:

Technician:

Address:

City:

Email:

1. When contacting us about your concerns, did we respond in a timely manner?
Yes No

 

2. Did we arrive promptly on the scheduled date?
Yes No

 

3. Were our team members friendly and professional?
Yes No

 

4. Did we perform all of the work to your satisfaction, and if not did we offer an explanation or offer to schedule a follow up call?
Yes No

 

5. Did we leave your home clean after our visit?

Yes No

 

6. Overall, how would you rate our service?
Excellent, went above and beyond
Good, my expectations were met
Fair, could improve on some aspects
Poor, I need a follow up call

7. Additional Comments:

 

8. Based on your service experience would you recommend Regency Homes to a friend or colleague?

Yes No

 

 



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